BSB50215 – Diploma of Business
BSB50215 – Diploma of Business
BSB50215 – Diploma of Business
Business is the application of functions within an enterprise in accordance with certain policies, procedures and practices to facilitate an effective business environment. We recommend this course for business professionals who are looking to further develop their knowledge and skills in areas such as professional development, sustainability practices, employee selection and business risks.
This course aims to develop knowledge of business functions by explaining and drawing on modern practices and methods to achieve business objectives. It engenders a holistic approach to the role of the business environment within industry and society, and promotes the ability to identify factors that impact most on efficient business operations.
Mode of Delivery
| In each term at least one unit is taught face to face. |
| Trainer led – Blended training 75% Face-to- Face and 25% Online.
Face-to-face: Trainer led sessions in a classroom setting combined with in-class experiential activities Online: Moodle based Assessment Tasks.
Delivery Location: Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 Level 3, 531 George Street, SYDNEY NSW 2000 |
Course Duration
52 Weeks.
Who Should Undertake This Qualification
Southern Cross School of Business identifies two distinct target groups for this qualification.
Target Group 1
The first target group for this qualification is for existing business professionals requiring a formal qualification through recognition of prior learning. This group of candidates will normally consist of:
- Executive officers
- Program consultants
- Program coordinators
- Business owners
Target Group 2
This group of candidates will normally consist of:
- People looking for a career change
- People who need this qualification for employment purposes
- People seeking a formal qualification
- People with some business experience seeking a formal qualification
- People taking on an executive role within their organisation and seeking a formal qualification
Course Requirements
• Students must be over 18 years of age.
• A fully completed Australian AQF Level 4 qualification or High School Certificate qualification or equivalent; or overseas qualifications in Higher Education.
• Sufficient language, literacy and numeracy skills to complete the course,
• Students whose first language is not English, must provide proof of English language competency by providing one of the below:
- A current IELTS score of 5.5 total or above with no band lower than 5.0;
- Proof of completion of an Australian qualification in English language that is of one year or longer duration;
- Successful completion of an approved English of Academic Purposes courses meeting IELTS 5.5 equivalent requirements;
- Successful score of Upper Intermediate Level of completion of the School’s English Language Placement Test.
• Basic computer skills:
- Knowledge of common computing terms and word processing
- Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
- Familiarity with navigating the Internet
- Familiarity with using Microsoft Office
• Entry requirements will be checked at enrolment in line with the Southern Cross School of Business Student Selection and Enrolment Policy and Procedures.
Language, Literacy and Numeracy
Each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist Southern Cross School of Business in identifying each learner’s needs and appropriate support to be offered if and when required.
Unique Student Identifier
Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:
Assessment Overview
Each unit comprises of assessment tasks such as written questions, case studies and practical assessments must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.
Assessment marking system:
- Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
- Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.
Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.
Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).
Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources. All students will be given the opportunity to obtain the soft copies of available resources, should they desire.
There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.
Learner Resources
Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources. All students will be given the opportunity to obtain the soft copies of available resources, should they desire.
There are limited general use computers available at each of the campuses. However, the School requires students to bring their own laptop / media pads to the school to access online resources.
| Cluster | Unit | Learning Content |
| Cluster 1
HRM and Customer Services |
BSBHRM405 Support the recruitment, selection and induction of staff |
In this unit students will learn how to go about recruitment, selection and induction of staff. The unit includes eight learning activities, both individual and group based. Students will have access to a simulated business.
Assessment tools used are a case study, theoretical questions and a project on a simulated business. |
| BSBCUS501 Manage quality customer service |
In this unit students will be taught how to manage quality customer service. A number of customer services related templates commonly used in organizations are one of the main features of this unit. The prominent ones being the customer complaint form, learning development plan template and customer satisfaction survey. In some assessments students are required to demonstrate presentation skills as well.
Assessment tools used include case study, theoretical questions and a project on managing customer service in a given organization. |
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Cluster 2 |
BSBADM502 Manage meetings |
This unit will help student learn how to manage meetings. An interesting part of the unit involves a role play in which students will get the chance to conduct a meeting in simulated class room-based environment. Students will also be given access to actual meeting procedures for a real company like WA’s department of Commerce. Based on the department’s procedures on meeting, assessment questions are designed to give students a flavour of real work place.
Variety of assessment tools used such as case study, theoretical questions and a project on developing a portfolio of documents on meeting. |
| BSBWOR501 Manage personal work priorities and professional development |
In this unit students will learn how to manage personal work priorities and professional development. Areas like work life balance and stress management are also covered. Ten learning activities are part of this unit.
Assessment tools used are case study, theoretical questions and two extensive projects on personal work plan and professional development. |
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| Cluster 3
General Administration and Risk Management |
BSBADM504 Plan and implement administrative system |
This unit will teach students how to plan and implement an administrative system. Students will be exposed to a real company’s policy and procedures (WA’s Volunteering Policy & Procedures), based on which some assessment questions are developed for students to answer. An interesting you tube video on ‘Small Business Administration’ will also be shown to students in one of the class sessions.
A variety of assessment tools will be used such as case study, applied questions and theoretical questions. |
| BSBRSK501 Manage risks |
In this unit students will learn how to manage risk at workplace. They will also get to know their own responsibilities on handling risks in organizations. A very detailed simulated business case on Mac Ville is provided to students for answering three different project related assessments. In addition, ten learning activities are also a crucial part of this course. A useful you tube video on ‘Why Risk management is important’ is also shown to students in one of the class sessions.
A variety of assessment tools will be used such as case study, applied questions and theoretical questions. |
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| Cluster 4 Information Management and Marketing |
BSBINM501 Manage an information or Knowledge management system |
This unit will require students to undertake analysis of the strengths and weaknesses of information or knowledge management system/s and evaluation of suitability for a particular work or organisational context. In addition, knowledge of relevant legislation, codes of practice and national standards will also be explored in this unit.
Some interesting Youtube videos on KM such as ‘Barriers to sharing’ and ‘KM in a dynamic and agile world’ will be shown to students in one of the class sessions. A detailed case study on Dick Smith Electronics will be used to assess the competency of the students on this unit. |
| BSBMKG502 Establish and adjust the marketing mix |
This unit will expect students to understand each component of the marketing mix, determine marketing mix for specific markets and monitor and adjust marketing mix. An interesting you tube video on ‘A New Look On The 4 P’s of Marketing’ will be shown to students in one of the class sessions. An extensive McDonald’s case is presented to students for developing a marketing mix project.
There are fourteen learning activities and some of them are research based. Students will get the chance to get hands on experience on research and thus to brush up their research skills. |
