BSB50415 – Diploma of Business Administration

BSB50415 – Diploma of Business Administration

  • BSB50415 – Diploma of Business Administration

Qualification Description

This qualification would apply to individuals with various job titles including administration managers, general office managers and office managers. Individuals in these roles may possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Outcomes

Potential Careers

Careers and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Administration Manager
  • General Office Manager
  • Office Manager
  • Personal Assistant
  • Centre Coordinator

Practical Skills

The course will use theory, case studies, practical demonstrations/role plays and mini-projects to enable you to develop practical skills you can apply in your workplace, including, how to:

  • Undertake project work
  • Manage quality customer service
  • Manage meetings
  • Manage personal work priorities and professional development
  • Plan, promote and co-ordinate conferences
  • Plan and implement administrative systems
  • Manage document design and production processes
  • Manage the performance of staff

Mode of Delivery

In each term at least one unit is taught face to face.
Trainer led – Blended training 75% Face-to- Face and 25% Online.

Face-to-face: Trainer led sessions in a classroom setting combined with in-class experiential activities

Online: Moodle based Assessment Tasks.

  

Delivery Location:

Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150

Level 3, 531 George Street, SYDNEY NSW 2000

Course Duration

The program for BSB50415 Diploma of Business Administration is delivered over 52 weeks with actual student contact hours being 20 hours per week for 40 weeks. It has been divided in to 4 terms of 10 weeks each with 12 weeks of holidays.

Who Should Undertake This Qualification

This vocational training is appropriate to roles which demand the performance of sophisticated administrative duties on a constant basis. The capabilities this qualification develops are particularly pertinent for:

  • Accounts Supervisors
  • Executive Personal Assistants
  • Office Administrators
  • Project Assistants
  • Receptionists
  • Office Managers

Are you great at multitasking? Do you have a knack for dealing with people? If you are passionate about making a difference to the way a company operates, then a Diploma of Business Administration is your ticket to success. Working in a range of fields including Human Resources, Marketing, Information Technology and even International Business, our business graduates have a bright future ahead of them.

Course Requirements

• Students must be over 18 years of age.
• A fully completed Australian AQF Level 4 qualification or High School Certificate qualification or equivalent; or overseas qualifications in Higher Education.
• Sufficient language, literacy and numeracy skills to complete the course,
• Students whose first language is not English, must provide proof of English language competency by providing one of the below:

  • A current IELTS score of 5.5 total or above with no band lower than 5.0;
  • Proof of completion of an Australian qualification in English language that is of one year or longer duration;
  • Successful completion of an approved English of Academic Purposes courses meeting IELTS 5.5 equivalent requirements;
  • Successful score of Upper Intermediate Level of completion of the School’s English Language Placement Test.

• Basic computer skills:

  • Knowledge of common computing terms and word processing
  • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
  • Familiarity with navigating the Internet
  • Familiarity with using Microsoft Office

• Entry requirements will be checked at enrolment in line with the Southern Cross School of Business Student Selection and Enrolment Policy and Procedures.

Language, Literacy and Numeracy

Each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist Southern Cross School of Business in identifying each learner’s needs and appropriate support to be offered if and when required.

Unique Student Identifier

Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:

https://www.usi.gov.au/students/create-your-usi

Assessment Overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.

 

Assessment marking system:

 

  • Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
  • Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

 

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

 

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Learner Resources

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.

 

The program for BSB50415 Diploma of Business Administration is delivered over 52 weeks with actual student contact hours being 20 hours per week for 40 weeks. It has been divided in to 4 terms of 10 weeks each with 12 weeks of holidays.

 

The following units of competency are required for the completion of this course.

Total number of units = 8

  • 8 Elective Units

Note: There are No Core Units for this course.

Elective Units Learning Content
BSBADM502
Manage meetings
In this unit students will learn how to manage meetings. An interesting part of the unit involves a role play in which students will get the chance to conduct a meeting in simulated classroom-based environment. Students will also be given access to actual meeting procedures for a real company like WA’s department of Commerce. Based on the department’s procedures on meeting, assessment questions are designed to give students a flavour of real work place.

Assessment tools include a case study, theoretical questions and a project on developing a portfolio of documents on meeting.

BSBADM503
Plan and manage conference
In this unit students will develop their skills on how to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated. It involves ten learning activities, both individual and group based.

A variety of assessment tools used such as a project on how to plan and manage conference, conference portfolio of documents, theoretical questions and presentation task.

BSBADM504
Plan and implement administrative system
In this unit students will learn how to plan or review administration system. They will be exposed to a real company’s policy and procedures (WA’s Volunteering Policy & Procedures), based on which some assessment questions are developed for students to answer. An interesting you tube video on ‘Small Business Administration’ will also be shown to students in one of the class sessions.

Assessment tools used are case studies, applied questions and theoretical questions.

BSBADM506
Manage business document design and development
In this unit students will learn how to establish standards for the design and production of organisational documents and to manage processes to ensure agreed standards are met. Fifteen learning activities are included, both individual and group based.

Assessment tools used are case study-based projects, theoretical questions and a presentation task.

BSBCUS501
Manage quality customer service
In this unit students will be taught how to manage quality customer service. A number of customer service-related templates commonly used in organisations are one of the main features of this unit. The prominent ones being the customer complaint form, learning development plan template and customer satisfaction survey. In some assessments students are required to demonstrate presentation skills as well.

Assessment tools include case study, theoretical questions and a project on managing customer service in a given organisation.

BSBMGT502
Manage people performance
In this unit students will learn the skills and knowledge required to manage the performance of staff. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

One of the interesting features of the unit is that students will be exposed to real a company’s document outlining procedures for staff performance management. Based on this real document, assessment questions are designed thereby offering students a simulated workplace environment.

Assessment tools used are case study-based projects, theoretical questions and applied questions.

BSBPMG522
Undertake project work
In this unit students will learn how to undertake project work. Areas covered include developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. Twenty-five individual and group-based learning activities are included.

Assessment tools used are case study-based projects, theoretical questions and applied questions.

BSBWOR501
Manage personal work priorities and professional development
In this unit students will learn how to manage personal work priorities and professional development. Areas like work life balance and stress management are also covered. Some ten learning activities are part of this unit.

Assessment tools include a case study, theoretical questions and two extensive projects on personal work plan and professional development.

For more information about this course, please visit https://training.gov.au/Training/Details/BSB50415

Contact Us

SYDNEY City Campus:
Level 3, 531 George Street,
SYDNEY, NSW 2000
Tel: +61 2 8937 0506

PARRAMATTA Campus:
Level 2, 1-3 Fitzwilliam Street,
PARRAMATTA, NSW 2150
Tel: +61 2 9633 3287

Email: admin@scsb.nsw.edu.au
RTO ID: 41253
CRICOS Code: 03523D