BSB50415 – Diploma of Business Administration

BSB50415 – Diploma of Business Administration

  • BSB50415 – Diploma of Business Administration

Course Overview

The BSB50415 Diploma of Business Administration provides managerial level training for clerical and administrative personnel and will prepare you for a range of administrative careers. This qualification is designed to develop your existing skills and knowledge in the planning and organisational perspective of administration. It will also prepare you for a leadership and managerial role within the business environment.

As a natural extension of this nationally accredited qualification, you will develop advanced computer skills and expand your existing skills and knowledge in many areas, including team building, project management, resource allocation and communication.

This course is geared towards preparing administrative personnel for a wide range of leadership as well as top-tier administrative roles. It teaches the advanced corporate management values that are the cornerstone of the enterprising executive careers.

The BSB50415 Diploma of Business Administration is designed to provide you with a planning and organisational perspective of administration, which builds upon your existing computer skills, using complex technical features.

Course Duration

52 Weeks.

Who Should Undertake This Qualification

This vocational training is appropriate to roles which demand the performance of sophisticated administrative duties on a constant basis. The capabilities this qualification develops are particularly pertinent for:

  • Accounts Supervisors
  • Executive Personal Assistants
  • Office Administrators
  • Project Assistants
  • Receptionists
  • Office Managers

Course Requirements

  • Students must be over 18 years of age.
  • Students must have completed an overseas equivalent of Year 12 or higher qualification.
  • A fully completed Australian nationally-accredited qualification at AQF 5 or equivalent or higher or overseas qualifications in Higher Education.
  • Students must have either an IELTS score of 5.5 total or above with no band lower than 5.0
  • Sufficient language, literacy and numeracy skills to complete the course.
  • Basic computer skills:
    • Knowledge of common computing terms and word processing.
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment.
    • Familiarity with navigating the Internet.
  • Entry requirements will be checked at enrolment in line with the Southern Cross School of Business Student Selection and Enrolment Policy and Procedures.

Language, Literacy and Numeracy

Each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist Southern Cross School of Business in identifying each learner’s needs and appropriate support to be offered if and when required.

Unique Student Identifier

Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:

https://www.usi.gov.au/students/create-your-usi

Assessment Overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.

 

Assessment marking system:

 

  • Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
  • Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

 

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

 

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.

Learner Resources

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.

 

The program for BSB50415 – Diploma of Business Administration is delivered over 52 weeks with actual student contact hours being 20 hours per week for 40 weeks

 

Cluster Unit Learning Content
 

 

 

 

Cluster 1

HRM and Customer Services

BSBPMG522

 

Undertake project work

In this unit students will learn how to undertake project work. Areas covered include developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
Twenty-five individual and group-based learning activities are included. Assessment tools include case studies and theoretical questions.
BSBCUS501

 

Manage quality customer service

In this unit students will be taught how to manage quality customer service. A number of customer service related templates commonly used in organizations are one of the main features of this unit. The prominent ones being the customer complaint form, learning development plan template and customer satisfaction survey.   In some assessments students are required to demonstrate presentation skills as well.
Assessment tools include case study, theoretical questions and a project on managing customer service in a given organization.
 

 

 

Cluster 2

Customer Services and General Administration

BSBADM502

 

Manage meetings

In this unit students will learn how to manage meetings. An interesting part of the unit involves a role play in which students will get the chance to conduct a meeting in simulated class room-based environment. Students will also be given access to actual meeting procedures for a real company like WA’s department of Commerce. Based on the department’s procedures on meeting, assessment questions are designed to give students a flavour of real work place.
Assessment tools include a case study, theoretical questions and a project on developing a portfolio of documents on meeting.
BSBWOR501

 

Manage personal work priorities and professional development

In this unit students will learn how to manage personal work priorities and professional development. Areas like work life balance and stress management are also covered. Some ten learning activities are part of this unit.
Assessment tools include a case study, theoretical questions and two extensive projects on personal work plan and professional development.
 

 

 

Cluster 3

General
Administration and Risk Management

BSBADM503

 

Plan and manage conference

In this unit students will develop their skills on how to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated.
It involves ten learning activities, both individual and group based.  Variety of assessment tools used such as a project on how to plan and manage conference, conference portfolio of documents, theoretical questions and presentation task.
BSBADM504

 

Plan and implement administrative system

In this unit students will learn how to plan or review administration system. They will be exposed to a real company’s policy and procedures (WA’s Volunteering Policy & Procedures), based on which some assessment questions are developed for students to answer. An interesting you tube video on ‘Small Business Administration’ will also be shown to students in one of the class sessions.
Assessment tools used are case study, applied questions and theoretical questions.
 

 

 

 

Cluster 4

Information Management and Marketing

BSBADM506

 

Manage business document design and development

 

In this unit students will learn how to establish standards for the design and production of organisational documents and to manage processes to ensure agreed standards are met. Fifteen learning activities are included, both individual and group based.

Assessment tools used are case study-based projects, theoretical questions and a presentation task.

BSBMGT502

 

Manage people performance

 

In this unit students will learn the skills and knowledge required to manage the performance of staff. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

One of the interesting features of the unit is that student will be exposed to real company’s document outlining procedures for staff performance management. Based on this real document, assessment questions are designed thereby offering students a simulated workplace environment.

Assessment tools used are case study-based projects, theoretical questions and applied questions.

Contact Us

Sydney City Campus:
Level 3, 531 George Street,
Sydney, NSW 2000
Tel: +61 2 8937 0506

Parramatta Campus:
Level 2, 1-3 Fitzwilliam Street,
Parramatta, NSW 2150
Tel: +61 2 9633 3287

Email: info@scsb.nsw.edu.au
RTO ID: 41253
CRICOS Code: 03523D