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BSB50420 – Diploma of Leadership and Management
BSB50420 – Diploma of Leadership and Management
BSB50420 – Diploma of Leadership and Management
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing, and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They may plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse, and synthesise information from a variety of sources.
Outcomes
Potential Careers
In today’s business world, team leaders and managers need a range of skills in order to achieve success and balance in keeping stakeholders, customers and employees satisfied.
They need to be able to motivate staff and possess the skills to organise the day-to-day operations of a business while planning for the future with the bigger picture in mind. A manager must also be across the financial goals of a business and ensure that their division or team is being run effectively and efficiently.
Graduates of the BSB50420 Diploma of Leadership and Management will have the knowledge and skills to secure a position in a small, medium or large sized business at a Supervisory or Management Level.
Some examples of job titles in this area include:
- Operations Manager
- Sales Team Leader
- Facilities Supervisor
- Administration Manager
- Office Manager
- Business Development Manager
- Corporate Services Manager
- Public Sector Manager
- Business Manager
Practical Skills
The course will use theory, case studies, practical demonstrations/role plays and mini projects to enable you to develop practical skills you can apply in your workplace, including, how to:
- Identify communication requirements, negotiation, lead meetings and presentation.
- Establish an environment that encourages the application of critical and creative thinking.
- Establish, manage and review of effective workplace relationship.
- Monitor and review operational performance.
- Prepare to develop emotional intelligence.
- Establish team performance plan, develop, and facilitate team cohesion.
- Develop and maintain professional competence.
- Refine solutions for implementation and seek feedback on ideas.
- Prepare, conduct, and follow up for meetings.
- Manage business resources.
- Develop and manage recruitment and onboarding.
- Plan, implement and monitor administrative system.
Mode of Delivery
In each term at least one unit is taught face to face.
Trainer led – Blended training 75% Face-to- Face and 25% Online.
Face-to-face: Trainer led sessions in a classroom setting combined with in-class experiential activities
Online: Moodle based Assessment Tasks.
Delivery Location:
Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150
Level 3, 531 George Street, SYDNEY NSW 2000
Course Duration
The program for BSB50420 Diploma of Leadership and Management is delivered over 52 weeks with actual student contact hours being 20 hours per week for 40 weeks. It has been divided in to 4 terms of 10 weeks each with 12 weeks of holidays.
Who Should Undertake This Qualification
The BSB50420 Diploma of Leadership and Management is a widely focused course, especially suited to those wishing to upskill in several leadership and management areas. It is designed specifically for supervisors or middle managers that have responsibility for a team of people, as well as those who participate in operational planning and are involved in change management.
Course Requirements
- Students must be over 18 years of age.
- A fully completed Australian AQF Level 4 qualification or High School Certificate qualification or equivalent: or overseas qualifications in Higher Education.
- Sufficient language, literacy and numeracy skills to complete the course.
- A current IELTS score of 5.5 total or above with no band lower than 5.0.
- Proof of completion of an Australian qualification in English language that is of one year or longer duration.
- Successful completion of an approved English of Academic Purposes courses meeting IELTS 5.5 equivalent requirements.
- Successful score of Upper Intermediate Level of completion of the School’s English Language Placement Test.
Basic Computer Skills:
- Knowledge of common computing terms and word processing
- Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment.
- Familiarity with navigating the Internet
- Familiarity with using Microsoft Office
NB: Entry requirements will be checked at enrolment in line with the Southern Cross School of Business Student Selection and Enrolment Policy and Procedures.
Language, Literacy and Numeracy
Each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist Southern Cross School of Business in identifying each learner’s needs and appropriate support to be offered when required.
Unique Student Identifier
Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:
Assessment Overview
Each unit comprises assessment tasks such as written questions, case studies, and practical assessments. These must be completed in full before being submitted for marking. Assessments for qualifications are competency-based, which means students are assessed against the unit of competency (unit) requirements.
Assessment marking system:
- Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
- Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.
Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.
Students have three (3) attempts to demonstrate competency, otherwise, a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).
Learner Resources
Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources. All students will be given the opportunity to obtain the soft copies of available resources, should they desire.
There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.
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The program for BSB50420 Diploma of Leadership and Management is delivered over 52 weeks with actual student contact hours being 20 hours per week for 40 weeks. It has been divided in to 4 terms of 10 weeks each with 12 weeks of holidays. |
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| The following units of competency are required for the completion of this course.
Total number of units = 12
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| Core Units | Learning Content |
| BSBCMM511 – Communicate with influence | In this unit student will gain skills and knowledge required to present and negotiate persuasively, lead, and participate in meetings and make presentations to customers, clients, and other key stakeholders. The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise, and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
A variety of assessment tools are used such as case studies, projects, theoretical questions, and applied questions. |
| BSBCRT511 – Develop critical thinking in others | In this unit students will gain skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.
A variety of assessment tools are used such as case studies, projects, theoretical questions, and applied questions. |
| BSBLDR523 – Lead and manage effective workplace relationships | In this unit students will gain skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision-making strategies, which require the exercise of considerable discretion and judgement.A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBOPS502 – Manage business operational plans | In this unit students will gain skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBPEF502 – Develop and use emotional intelligence | In this unit students will gain skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace. The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBTWK502 – Manage team effectiveness | In this unit students will gain skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| Elective Units | Learning Content |
| BSBPEF501 – Manage personal and professional development | In this unit students will gain skills and knowledge required to implement systems and process that support the personal and professional development of self and others. The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBCRT512 – Originate and develop concepts | In this unit students will gain skills and knowledge required to originate and develop concepts for products, programs, processes or services to an operational level. The unit applies to individuals who develop concepts for any business or community activity or process. This may include marketing and advertising campaigns, staff development programs, information technology and communication systems, radio and television programs and entertainment events. These individuals operate with a high degree of autonomy and collaborate with others to generate ideas and refine concepts for implementation.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBTWK503 – Manage meetings | In this unit students will gain skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBOPS501 – Manage Business resources | In this unit students will gain skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBHRM525 – Manage recruitment and onboarding | In this unit students will gain skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process.
A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions. |
| BSBOPS503 – Develop administrative systems | In this unit students will gain skills and knowledge required to plan for or review the requirements of administrative systems and procedures for implementing, monitoring, and reviewing the system. The unit applies to individuals employed in a range of work environments in senior administrative roles.
A variety of assessment tools are used such as case studies, projects, theoretical questions, and applied questions. |
For more information about this course, please visit https://training.gov.au/Training/Details/BSB50420
