BSB51915 – Diploma of Leadership and Management

BSB51915 – Diploma of Leadership and Management

  • BSB51915 – Diploma of Leadership and Management

Course Overview

With the latest theories and practical approaches to management, SCSB’s Diploma of Leadership and Management is a nationally recognised business qualification designed to help plan, execute and evaluate your own work and the work of your team. Exploring the critical capabilities that make an effective manager, this program is divided into three distinct sections that cover the management of business, performance and people.

Mode of Delivery

Each term one unit is delivered 100% face-to-face.
Trainer led – Blended training 75% Face-to- Face and 25% Online.

Face-to-face: Trainer led sessions in a classroom setting combined with in-class experiential activities

Online: Moodle based Assessment Tasks.

  

Delivery Location:

Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150

Level 3, 531 George Street, SYDNEY NSW 2000

Course Duration

52 Weeks.

Who Should Undertake This Qualification

The BSB51915 Diploma of Leadership and Management is a widely focused course, especially suited to those wishing to upskill in a number of leadership and management areas. It is designed specifically for supervisors or middle managers that have responsibility for a team of people, as well as those who participate in operational planning and are involved in change management.

Course Requirements

• Students must be over 18 years of age.
• A fully completed Australian AQF Level 4 qualification or High School Certificate qualification or equivalent; or overseas qualifications in Higher Education.
• Sufficient language, literacy and numeracy skills to complete the course,
• Students whose first language is not English, must provide proof of English language competency by providing one of the below:

  • A current IELTS score of 5.5 total or above with no band lower than 5.0;
  • Proof of completion of an Australian qualification in English language that is of one year or longer duration;
  • Successful completion of an approved English of Academic Purposes courses meeting IELTS 5.5 equivalent requirements;
  • Successful score of Upper Intermediate Level of completion of the School’s English Language Placement Test.

• Basic computer skills:

  • Knowledge of common computing terms and word processing
  • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
  • Familiarity with navigating the Internet
  • Familiarity with using Microsoft Office

• Entry requirements will be checked at enrolment in line with the Southern Cross School of Business Student Selection and Enrolment Policy and Procedures.

Language, Literacy and Numeracy

Each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist Southern Cross School of Business in identifying each learner’s needs and appropriate support to be offered if and when required.

Unique Student Identifier

Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:

https://www.usi.gov.au/students/create-your-usi

Assessment Overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.

 

Assessment marking system:

 

  • Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
  • Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

 

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

 

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.

Learner Resources

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

There are limited general use computers available at each of the campuses. However, the School requires students to bring their own laptop / media pads to the school to access online resources.

Cluster

Unit

Learning Content

 

 

 

 

Cluster 1

HRM and
Workplace effectiveness

 

 

 

 

 

 

BSBHRM405

Support the recruitment, selection and induction of staff

 In this unit students will learn how to go about recruitment, selection and induction of staff. It involves eight learning activities, both individual and group based as well as access to simulated business such as Business Victoria.

Assessment tools used are case study, theoretical questions and a project on a simulated business.

BSBWOR501

Manage personal work priorities and professional development

In this unit students will learn how to manage personal work priorities and professional development. Areas like work life balance and stress management are also covered.

Assessment tools used are case study, theoretical questions, two extensive projects on personal work plan and professional development and a project on simulated business + ten learning activities

 

BSBLDR501

Develop and use emotional intelligence

 In this unit students will cover the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. They will also learn how to identify the impact of their own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

Assessment tools used are theoretical questions, projects and applied questions.

 

 

 

 

 

Cluster 2

Customer
Service, Management and Workplace effectiveness

BSBMGT502

Manage people performance

 This unit will require the students to hone the skills and knowledge required to manage the performance of staff. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

One of the interesting features of the unit is that student will be exposed to a real company’s document outlining procedures for staff performance management. Based on this real document, assessment questions are designed thereby offering students a simulated workplace environment.

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

BSBCUS501

Manage quality customer services

In this unit students will be taught how to manage quality customer service. A number of customer services related templates commonly used in organizations are one of the main features of this unit. The prominent ones being the customer complaint form, learning development plan template and customer satisfaction survey.   In some assessments students are required to demonstrate presentation skills as well.

A variety of assessment tools are used such as case studies, projects, theoretical questions, applied questions and a project on managing customer service in a given organization.

BSBLDR502

Lead and manage effective workplace relationships

In this unit students will learn the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.
At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies A variety of assessment tools are used such as, theoretical questions, applied questions, a project and a third party report if applicable in addition to twelve learning activities, both individual and group based.
 

 

 

 

Cluster 3

Health and safety, Risk management and Operations management

BSBWHS501

Ensure a safe workplace

 In this unit students will learn the skills and knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

Assessment tools used include case study, theoretical questions, project on a simulated business, presentation task and a third party report, if applicable. Sixteen learning activities are a part of this unit.

BSBRSK501

Manage risk

 In this unit students will learn how to manage risk at workplace. They will also get to know their own responsibilities on handling risks in organizations. Ten learning activities are a crucial part of this course.

A very detailed simulated business case on Mac Ville is provided to students for answering three different project related assessments. A useful you tube video on ‘Why Risk management is important’ is also shown to students in one of the class sessions.

BSBMGT517

Manage an operational plan

 In this unit students will learn the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. There are fifteen learning activities in this unit.

A couple of useful you tube videos on operational plans will be shown to students in some of the class sessions. A variety of assessment tools are used such as, theoretical questions, applied questions, a project.

 

 

 

 

 

Cluster 4

Information management Marketing and Workplace effectiveness

BSBINM501

Manage an information or knowledge management system

 In this unit students will be required to undertake analysis of the strengths and weaknesses of information or knowledge management system/s and evaluation of suitability for a particular work or organisational context. In addition, knowledge of relevant legislation, codes of practice and national standards will also be explored in this unit. Some interesting you tube videos on KM such as ‘Barriers to sharing’ and ‘KM in a dynamic and agile world’ will be shown to students in one of the class sessions.

In addition to theoretical questions a detailed case study on Dick Smith Electronics will be used to assess the competency of the students on this unit.

BSBMKG501

Identify and evaluate marketing opportunities

 In this unit students develop the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations. Twelve learning activities are a part of this unit.

A couple of useful you tube videos on operational plans will be shown to students in some of the class sessions. Assessment tools used would be theoretical questions, and two detailed projects.

BSBWOR502

Lead and manage team effectiveness

 In this unit students will learn the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. Fourteen learning activities are included in this unit.

A variety of assessment tools used are theoretical questions, scenario based project and case study based questions.

Contact Us

Sydney City Campus:
Level 3, 531 George Street,
Sydney, NSW 2000
Tel: +61 2 8937 0506

Parramatta Campus:
Level 2, 1-3 Fitzwilliam Street,
Parramatta, NSW 2150
Tel: +61 2 9633 3287

Email: admin@scsb.nsw.edu.au
RTO ID: 41253
CRICOS Code: 03523D