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CHC52015 Diploma of Community Services

CHC52015 Diploma of Community Services

  • CHC52015 Diploma of Community Services

Qualification Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.
All students who complete this qualification at Southern Cross School of Business (SCSB) will have the ability to register with the Australian Community Workers Association (ACWA), they will need to complete a total of 420 work placement hours.

Outcomes

Careers and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

 

  • Community Care Manager,
  • Coordinator of Volunteer Work,
  • Family Services Coordinator,
  • Support Facilitator (Community Services),
  • Community Development Worker for Social Housing,
  • Community Recreation Coordinator,
  • Housing Manager,
  • Community Worker,
  • Community Services Coordinator,
  • Case Coordinator (Disability),
  • Youth Housing Support Worker,
  • Family Support Worker
  • Access Coordinator,
  • Pastoral Care Counsellor,
  • Aboriginal Neighbourhood House Coordinator,
  • Case Coordinator (Community Services),
  • Welfare Support Worker
  • Disability Team Leader/ Support worker
  • Support Facilitator (Disability),
  • Early Intervention Worker,
  • Community Program Coordinator,

Practical Skills

  • Active listening
  • Communication
  • Empathy.
  • Team player
  • Being a strong team player can help you succeed in your career by improving collaborating with others to optimise productivity and produce better results.
  • Leadership
  • Organisation and time management.
  • Conflict management

Mode of Delivery

 

 

Trainer led –  Face-to- Face

Face-to-face: Trainer led sessions in a classroom setting combined with in-class experiential activities

Online: Moodle based Assessment Tasks.

  

Delivery Location:

Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150

Course Duration

The program for this course is delivered over 104 weeks (fulltime), including 80 weeks of training and assessment spread over 8 terms and 24 weeks of holidays/ term break. As per Australian Community Workers Association (ACWA) requirements in order for students to complete this course they will need to participate in 420 hours of work placement during the 80 weeks of training and assessment

Who Should Undertake This Qualification

This qualification is the right path directing you to reach your goals.This qualification will help you develop specialist skills for a rewarding community services career. Gain a solid foundation to build your leadership capability and prepare for roles in case work and management in this in-demand sector.

Course Requirements

    • Students must be over 18 years of age.
    • A fully completed Australian AQF Level 4 qualification or High School Certificate qualification or equivalent: or overseas qualifications in Higher Education.
    • Sufficient language, literacy and numeracy skills to complete the course,
    • Students whose first language is not English, must provide proof of English language competency by providing one of the below:
      • A current IELTS score of 5.5 total or above with no band lower than 5.0.
      • Proof of completion of an Australian qualification in English language that is of one year or longer duration.
      • Successful completion of an approved English of Academic Purposes courses meeting IELTS 5.5 equivalent requirements.
      • Successful score of Upper Intermediate Level of completion of the School’s English Language Placement Test.

     

    Intermediate computer skills:

    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment.
    • Familiarity with navigating the Internet.
    • Familiarity with using current version of Microsoft Office.

    Entry requirements will be checked at enrolment in line with the Southern Cross School of Business Student Selection and Enrolment Policy and Procedures.

Language, Literacy and Numeracy

Each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist Southern Cross School of Business in identifying each learner’s needs and appropriate support to be offered if and when required.

Unique Student Identifier

Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:

https://www.usi.gov.au/students/create-your-usi

Assessment Overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.

 

Assessment marking system:

  • Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
  • Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

 

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

 

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Learner Resources

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, Self-study guides, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

 

There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.

Southern Cross School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, Self-study guides, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

 

There are general use computers available at the campus. However, for ease of access, the School encourages students to bring their own laptop / media pads to the school for added convenience.

 

The following units of competency are required for the completion of this course.

Total number of units = 16

8 Core  plus  8 Elective Units

Core Units Learning Content
CHCCCS007

Develop and implement service programs

This unit describes the skills and knowledge required to engage consumers in the analysis of service needs, analyse service needs of particular groups and develop and implement programs and services to meet those needs. It applies to workers coordinating or managing teams and operations in varied service delivery contexts.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions, and applied questions.

CHCCOM003
Develop workplace communication strategies
This unit describes the skills and knowledge required to develop, establish, promote and review communication protocols for a team or business unit. It applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions, and applied questions.

CHCDEV002

Analyse impacts of sociological factors on clients in community work and services

In this unit the student learns the skills and knowledge required to function independently and to plan and undertake community work and associated services. It describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCDIV003

Manage and promote diversity

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCLEG003

Manage legal and ethical compliance

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. It applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCMGT005

Facilitate workplace debriefing and support processes

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

 

This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required. A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCPRP003    

Reflect on and improve own professional practice

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

 

This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

HLTWHS004

Manage work health and safety

This unit describes the skills and knowledge required to establish, maintain, and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

 

This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

Elective Units Learning Content
CHCDEV001

Confirm client developmental status

This unit describes the skills and knowledge required to review the developmental status of a client. Note that the client may be a child or a young person. Work at this level may require guidance and/or supervision from appropriately qualified personnel, especially where provision of direct client services is involved.

 

This unit applies to people working in a range of community service contexts including: juvenile justice, alcohol and other drugs services, mental health, and child protection.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCCSM005

Develop, facilitate and review all aspects of case management

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCCCS004

Assess co-existing needs

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

 

This unit applies in a range of community service contexts.

CHCADV002

Provide advocacy and representation services

This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

 

This unit applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCCDE011

Implement community development strategies

In this unit students will gain skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions and applied questions.

CHCCSL001
Establish and confirm the counselling relationship
In this unit students will gain skills and knowledge required to plan for or review the requirements of administrative systems and procedures for implementing, monitoring, and reviewing the system. The unit applies to individuals employed in a range of work environments in senior administrative roles.

 

A variety of assessment tools are used such as case studies, projects, theoretical questions, and applied questions.

BSBCRT512

Originate and develop concepts

 

This unit describes the skills and knowledge required to originate and develop concepts for products, programs, processes or services to an operational level.

 

The unit applies to individuals who develop concepts for any business or community activity or process. This may include marketing and advertising campaigns, staff development programs, information technology and communication systems, radio and television programs and entertainment events. These individuals operate with a high degree of autonomy and also collaborate with others to generate ideas and refine concepts for implementation.

 

No licensing, legislative or certification requirements apply to this unit at the time of publication.

BSBPEF501

Manage personal and professional development

 

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.

 

The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.

 

For more information about this course, please visit https://training.gov.au/Training/Details/CHC52015

Contact Us

SYDNEY City Campus:
Level 3, 531 George Street,
SYDNEY, NSW 2000
Tel: +61 2 8937 0506

PARRAMATTA Campus:
Level 2, 1-3 Fitzwilliam Street,
PARRAMATTA, NSW 2150
Tel: +61 2 9633 3287

Email: admin@scsb.nsw.edu.au
RTO ID: 41253
CRICOS Code: 03523D